WHAT TO EXPECT
It’s time to give your adventurous attitude some altitude!
Here’s what you can expect when you arrive for a helicopter tour.
Photos and memorabilia
If a photographer captured your photos upon landing, follow them back inside where they’ll quickly edit and display your photographs. From inside you’ll have the option to purchase the photos and let everyone know you flew with MyFlight by purchasing some of our MFT merch!
We’ll hope to see you again and thanks for flying with MyFlight!
Total experience time
Step 1: Pick Your Location: We have locations across the state of Michigan. Check out the location nearest to you!
Step 2: Select Your Tour: Each location has specific tours that are unique to the surrounding area. The tours range in price so there is something for everyone!
Step 3: Add Your Passengers: Using the plus sign on the passenger count, add however many people will be joining you. Please note that we require a two-passenger minimum for a flight and we can take up to 3 people per tour. If your group is larger than 3 we can split you into consecutive flights.
Step 4: Pick Your Day and Time: Our availability is always changing, but the calendar on our website stays up to date immediately. Pick a date and time listed on the calendar that works for you.
Step 5: Add your contact information and payment! Once you checkout, you will receive an email confirmation with your tickets.
If you have any questions please contact us at email@example.com
Arrival times depend on which tour location you book, please check the tour booking pages for specific information. If you have a pre-booked flight time, we ask that you arrive 10-15 minutes prior to your booking time. We ask that each passenger be prompt as when one flight is behind, it interferes with the schedule for the remainder of the day.
If you have booked for an “open-booking” tour, you will be able to fly with us any time during our operating hours which will be listed on your ticket. Upon arriving at the airport, a staff member will check you in and add you to our waitlist.
If you need to cancel your flight please contact firstname.lastname@example.org and provide the first and last name on the booking as well as the reference number.
- Cancellations within 7 days of your scheduled flight are not permitted. Should you choose to cancel within the 7 days of your original booking, no refunds will be issued. This includes bookings made within the 7-day cancellation window.
- Refunds will not be given for weather if your flight has already been rescheduled.
- No-shows will be charged in full, with no refund or flight credit.
- All gift card sales are final. There are no refunds on gift cards.
If you need to reschedule your flight please contact email@example.com and provide the first and last name on the booking, the reference number, and the date and time you would like to be rebooked for.
If you choose to reschedule more than 24 hours before your scheduled departure, it is free.
If you chose to reschedule within 24 hours from your scheduled departure, we charge a flat rate of $25 per reschedule. No changes may be made to your flight within 2-hours prior to take off. If you are unable to make your flight, it will be considered a no-show with no refund.
Our pilots are FAA Commercially certified pilots. Our pilots also have ongoing training to ensure they are able to perform to the highest safety standards. Our staff is incredibly professional and we have safety at the forefront of our operation. Passenger and pilot safety is our number one priority.
We kindly ask that if you have a pre-booked time you active 10-15 minutes prior to your flight. Most days our schedule is fully booked, so when one person arrives late it throws off the entire schedule. If you are more than 25 minutes late you may be subject to a $25 late fee and have to rebook your tour for another day and time.
We are proud to say that we have a ZERO incident and accident record. Safety has been and always will be our top priority. My Flight Tours’ commitment to customer service is only matched by its commitment to safety. With safety at the forefront of our operation, My Flight is proud to have a ZERO accident to incident record. This achievement speaks to the ongoing dedication to both maintenance and safety training.
All passengers receive a safety briefing prior to getting on or near the helicopter. This gives an understanding of how we operate and what can be expected during a ride. Furthermore, our ground crew unloads and loads each and every passenger to ensure that each passenger is safe while approaching and entering the helicopter.
Prior to take-off, seatbelts are checked by the ground crew, and the pilot checks in with all passengers to ensure they are all comfortable and ready to take off.
There is both a weight limit per passenger and an overall weight limit of the helicopter. This is something we take very seriously for safety purposes.
Our seat limit is 300lbs. There is no exception to this rule. This means no passenger can weigh over 300 pounds, even if others they are flying with are less than 300lbs. An on-site scale is used to privately weigh passengers before your flight.
Additionally, the aircraft can only hold a certain amount of weight in total. This is dependent on a variety of factors. We can typically accommodate groups of 3, but passengers may have longer wait times or have to separate due to weight restrictions. This will be evaluated upon arrival when the weight and balance of the aircraft is calculated by our staff.
If a passenger does arrive and is over the weight limit, a refund can be issued for that passenger only. The remainder of the party’s booking can be issued a flight credit or they can choose to fly without that passenger. A two-ticket minimum is required for a flight.
We have no age limit for children. Per FAA regulations, children who are 24 months or under can sit on the lap of an adult. Any child over 24 months is required to have their own seat with a seatbelt. Parents and guardians know their children better than we do, so if you are comfortable having your child fly, we are. We have taken children as young as 2 months old.
We have a variety of locations across the state of Michigan. Our tours are typically seasonal and the various tour types and locations depend on which season it is. To see our current available tours please head to our locations page.
Our flights vary in length and duration. Length of flights are based on price. The more expensive the flight, the longer it is. Each location has a variety of flights to choose from at different price points. For specific location information, please contact us and we would be happy to provide further information.
While the cabin noise of a helicopter is tolerable during flight, we offer free earplugs to those who would like hearing protection.
Photos are encouraged! You will get an entirely new view of the city on your tour. Be sure to tag us if you share them on social media, we love seeing your photos!
You can wear whatever makes you most comfortable. The helicopter has both heat and air conditioning, which allows us the ability to keep passengers comfortable no matter what the season is.
For tours, we are able to take up 3 riders at a time. We kindly ask that there are at least two individuals in the helicopter for a tour. If you are a single rider, we may be able to accommodate you by pairing you with a group of two. Otherwise, single riders may be required to purchase two tickets.
We can typically accommodate all passengers together, however, due to the weight and balance of the aircraft some groups may be separated.
We will never fly in unsafe conditions. Safety is our top priority which is why our pilots closely monitor the weather at all times. There can be times when incremental weather makes it unsafe to fly (poor visibility, strong winds, heavy rain, etc). If any modifications need to be made to your flight, we will contact you. Should this occur, we will reschedule based on availability. If you have already rescheduled your original booking, there are no refunds for weather.
We recommend purchasing a gift card so that the recipient can book the flight that works best for them. If you want to purchase a flight instead, be sure to put the flight in the name of the person that is flying. The name on the booking must match the name of the passenger.
Please bring the tickets you received through your email and a photo ID to check in for your flight. The photo ID must match the name on the booking.